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Salary: USD 100,000 - 120,000 / annual
AlphaSense is a market intelligence platform trusted by over 6,000 enterprise customers, including a majority of the S&P 500. The platform combines AI-driven search with a universe of public and private content—equity research, company filings, event transcripts, expert calls, news, and trade journals—to help sophisticated companies remove uncertainty from decision-making.
You will join the Customer Success team as an Account Manager responsible for developing and maintaining three-dimensional relationships with corporate clients in the Energy and Industrials sectors. You will serve as the primary point of contact for inbound queries, outbound engagement, relationship updates, and renewal discussions. Your portfolio will consist of existing clients within industry-aligned books of business, and you will work to maximize retention, drive adoption across business units, and identify growth opportunities in collaboration with Account Executives.
Key responsibilities include:
- Maximize retention rate across your book of business and forecast retention rates
- Drive adoption of AlphaSense solutions into other business units to exceed monthly, quarterly, and annual revenue goals
- Identify revenue at risk and position the company to prevent churn
- Collaborate with Account Executives to identify and pursue growth opportunities
- Develop deep understanding of client business operations, roles, responsibilities, projects, and performance metrics to communicate effectively with users and decision-makers
- Cultivate relationships with users and key stakeholders, positioning AlphaSense as a business partner rather than a vendor
- Conduct Business Reviews with key stakeholders
- Provide consistent proactive outreach with relevant materials and information
- Serve as the physical presence within client organizations (floor walks, lunch and learns, etc.)
- Act as both AlphaSense advocate to clients and client advocate internally
- Acquire value stories and product feedback from clients and circulate internally to support product development, marketing, and sales efforts
Energy sector clients use AlphaSense to follow policy changes, M&A activity, and supply chain risk. Industrials clients scan for M&A, capital expenditure trends, and global demand.
Requirements:
- Minimum 3 years of experience in an account management role where you owned retention and growth for an existing book of business
- Demonstrated success carrying renewal and expansion targets for client accounts post-sale
- Strong ability to develop rapport with new people and proven success managing relationships within Fortune 1000 clients
- Deep expertise in your role with strong internal and external relationship management skills, business acumen, and commitment to effective processes
- Natural intellectual curiosity with ability to learn and adapt quickly
- Understanding of best practices for client engagement within a SaaS environment
- Exceptional oral, written, and presentation skills; ability to distill complex issues in simple terms
- Prior experience in Energy, Industrials, or related sectors is not required; industry knowledge can be built on the job
