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Enginy is a Barcelona-based AI-driven B2B sales and prospecting platform that automates lead generation and prospecting workflows for sales teams. The company recently raised €5 million in seed funding and is scaling across key markets.
As Account Manager DACH, you will manage a portfolio of customers in the German-speaking (DACH) region, owning their success and retention. Your responsibilities include:
**Customer Retention & Engagement**
- Proactively manage accounts to minimize churn and secure renewals
- Identify risks early and build engagement plans with customers
- Maintain strong relationships with key stakeholders
**Customer Success & Onboarding**
- Lead customer onboarding and ensure they reach their first value milestone
- Use product usage and feedback to manage account health
- Maintain accurate CRM data, health scores, and renewal timelines
You will be the primary point of contact for your customer portfolio, driving retention, expansion, and satisfaction in a fast-growing SaaS environment.
**Requirements**
- Native German speaker (required)
- 2–5 years of experience in Customer Success or Account Management in B2B SaaS
- Strong communication and relationship-building skills
- Proactive, ownership-driven mindset
- Comfortable using CRM and customer success tools
