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AlphaSense is an AI platform that redefines market intelligence and workflow orchestration for leading organizations in business and finance. The platform combines domain-specific AI with over 500 million premium business documents—including equity research, earnings calls, expert interviews, filings, and news—to help teams extract critical insights, uncover market-moving trends, and automate complex workflows.
As Account Manager, Corporate, you will be the primary point of contact for clients in the Consulting vertical, responsible for building and maintaining strong, lasting relationships with customers and key stakeholders. Your focus will be on retention and growth of the existing client base while identifying expansion opportunities within Fortune 1000 accounts.
Key responsibilities include:
- Maximize retention rates across your book of business and identify revenue at risk to prevent churn
- Drive adoption of AlphaSense solutions into other business units of existing clients to exceed monthly, quarterly, and annual revenue goals
- Forecast retention rates and collaborate with Account Executives to identify growth opportunities
- Conduct business reviews with key stakeholders and plan/execute new user onboarding and training initiatives
- Serve as the primary advocate for AlphaSense to clients and represent client needs internally
- Conduct proactive outreach with relevant materials and information; serve as physical presence within client organizations (floor walks, lunch-and-learns, etc.)
- Acquire value stories and product feedback from clients and circulate internally to support product development, marketing, and sales efforts
- Develop deep understanding of client business operations, roles, responsibilities, projects, and performance metrics to communicate effectively with users and decision-makers
You will work cross-functionally with product, marketing, and sales teams to drive business strategy and inform communication efforts.
REQUIREMENTS:
- Fluency in Chinese/Mandarin and English (required to serve clients in the Chinese/Mandarin-speaking market)
- Minimum 2–4 years of account management experience
- Demonstrated success managing and growing relationships within Fortune 1000 clients
- Strong ability to develop instant rapport and manage relationships at all levels
- Subject matter expertise with strong business acumen and commitment to effective processes
- Natural intellectual curiosity with ability to learn and adapt quickly
- Understanding of best practices for client engagement within a SaaS environment
- Exceptional oral, written, and presentation skills; ability to distill complex issues into simple terms
- Proven track record of grit, work ethic, initiative, enthusiasm, and commitment to delivering results
