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AlphaSense is a market intelligence platform trusted by over 6,000 enterprise customers, including a majority of the S&P 500. The company combines AI-driven search with public and private content (equity research, company filings, event transcripts, expert calls, news, trade journals) to help sophisticated organizations remove uncertainty from decision-making. Founded in 2011 and headquartered in New York City with 2,000+ employees globally, AlphaSense recently acquired Tegus to expand its product and content capabilities.
The Account Manager, Corporate role is part of the Customer Success team, which combines Product Specialists and Account Managers serving Fortune 1000 businesses and major financial institutions. You will be the primary point of contact for corporate clients, managing inbound queries, outbound engagement, relationship updates, and renewal discussions.
Key responsibilities include:
- Maximize retention rates across your book of business
- Drive adoption of AlphaSense solutions into other business units within existing clients to exceed monthly, quarterly, and annual revenue goals
- Identify revenue at risk and position the company to prevent churn
- Forecast retention rates
- Collaborate with Account Executives to identify growth opportunities
- Develop deep understanding of client business structures, roles, responsibilities, projects, and performance metrics to communicate effectively with users and decision-makers, identify white space, and craft compelling messaging
- Cultivate relationships with users and key stakeholders, positioning AlphaSense as a business partner rather than vendor
- Conduct Business Reviews with key stakeholders
- Plan and execute new user onboarding and training initiatives
- Conduct proactive outreach with relevant material and information
- Serve as physical presence within client offices (floor walks, lunch and learns, etc.)
- Act as advocate for AlphaSense to clients and client advocate within AlphaSense
- Acquire value stories and product feedback; circulate internally to support product development, marketing, and sales efforts
You will work across all industries and verticals, requiring versatility and strong cross-functional collaboration.
QUALIFICATIONS & REQUIREMENTS:
- Demonstrated success managing and growing relationships within Fortune 1000 clients
- Subject matter expertise in your role with strong internal and external relationship management skills
- Strong business acumen and commitment to effective processes and tactics
- Natural intellectual curiosity with ability to learn and adapt quickly
- Understanding of best practices for client engagement within a SaaS environment
- Grit, work ethic, initiative, enthusiasm, and commitment to delivering results
- Exceptional oral, written, and presentation skills
- Ability to distill and explain complex issues in simple terms
- Capability to engage effectively with anyone from analysts to C-level executives
