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Salary: USD 100,000 - 120,000 / annual
AlphaSense is a market intelligence platform trusted by over 6,000 enterprise customers, including a majority of the S&P 500. The company combines AI-driven search with a universe of public and private content—equity research, company filings, event transcripts, expert calls, news, and trade journals—to help sophisticated organizations remove uncertainty from decision-making.
This Account Manager role is part of the Customer Success team, reporting to the Director of Account Management. You will manage a portfolio of enterprise clients within industry-aligned books of business, serving as the primary point of contact for inbound queries, outbound engagement, relationship updates, and renewal discussions. The role spans multiple sectors: Life Sciences & Healthcare, Tech/Media/Telecom, Energy, Industrials, Consumer Goods & Retail, Consulting, Law Firms, and Insurance.
Key responsibilities include:
- Maximize retention rates and drive adoption of AlphaSense solutions across client business units to exceed revenue goals
- Identify revenue at risk and forecast retention rates
- Collaborate with Account Executives to uncover growth opportunities within the book of business
- Develop deep understanding of client business operations, roles, responsibilities, and performance metrics to communicate effectively with users and decision-makers
- Cultivate relationships with users and key stakeholders, positioning AlphaSense as a business partner
- Conduct Business Reviews with key stakeholders
- Provide consistent proactive outreach with relevant materials and information
- Serve as physical presence within client organizations (floor walks, lunch and learns, etc.)
- Act as advocate for AlphaSense internally and for the client externally
- Acquire value stories and product feedback; circulate internally to support product development, marketing, and sales efforts
The team takes a consultative approach to solving client challenges through the product, focusing on retention, maximizing product usage, and identifying expansion opportunities. You will work with a diverse range of organizations, from Fortune 1000 companies to major financial institutions globally.
REQUIREMENTS:
- Minimum 3 years of account management experience where you owned retention and growth for an existing book of business
- Demonstrated success carrying renewal and expansion targets for client accounts post-sale
- Strong ability to develop rapport and manage relationships within Fortune 1000 clients
- Expertise in your role with strong internal and external relationship management, business acumen, and commitment to effective processes
- Natural intellectual curiosity with ability to learn and adapt quickly
- Understanding of best practices for client engagement within a SaaS environment
- Exceptional oral, written, and presentation skills; ability to distill complex issues for audiences ranging from analysts to C-level executives
- Prior experience in the industries listed above is not required; industry knowledge can be built on the job
