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Partly is building AI infrastructure for automotive repair, starting with collision shops. The company has raised $50M Series B led by DST Global and is scaling across New Zealand, the UK, and the US in a $1.9 trillion industry.
As Account Manager, Collision, you will own relationships with collision repair shops across the South Island of New Zealand. This is a hands-on, field-based role where you'll be the primary contact for shop owners, estimators, and parts staff.
Key responsibilities:
- Own your repairer book: be the day-to-day contact for collision shops across the South Island
- Drive weekly use: take newly signed repairers from onboarding to active weekly users, then maintain engagement through regular check-ins and training
- Spot churn early: monitor usage patterns, reach out proactively before shops drift, and reactivate dormant accounts
- Grow accounts: identify opportunities for additional users, multiple sites, and expanded value; work with Sales to close expansion deals
- Resolve issues end-to-end: own problems from first report through resolution, coordinating with Support, Product, and Engineering
- Be the voice of the repairer: translate workshop feedback into structured insights for the product and engineering teams
You'll spend significant time on the road visiting workshops across the South Island. Partly covers travel to quarterly "Season Opener" team gatherings and provides relocation assistance if needed.
REQUIREMENTS:
- Collision repair experience (inside a repairer, or as a supplier, insurer, or assessor working with them)
- Account management or customer success experience managing multiple relationships with attention to detail
- Ability to build trust quickly with repair shop operators and understand how their business runs
- Comfort with data and CRM/dashboard tools; ability to act on metrics
- Self-directed work style; ability to plan and execute across a large region independently
- Full New Zealand driver licence and willingness to travel regularly across the South Island
- Bonus: experience selling or supporting software for workshops or parts suppliers
Note: The posting explicitly welcomes applications from candidates who don't have all listed skills but believe they could excel in the role.
