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Sensor Tower (now part of Data.ai) is a leading digital intelligence platform trusted by 2,500+ enterprises worldwide. The platform provides market insights across mobile, web, and gaming for companies in tech, retail, entertainment, gaming, CPG, and finance.
As Account Manager, Brands, you will manage a portfolio of enterprise brand customers, driving renewals, upsells, and Net Revenue Retention (NRR) growth. You'll act as a trusted advisor, ensuring customers maximize value from Sensor Tower's market intelligence platform while identifying strategic expansion opportunities.
Key responsibilities:
- Manage contract renewals end-to-end: CTA management, quote creation, Salesforce tracking, order forms, forecasting, and signature tracking
- Drive Net Revenue Retention through upsells and expansion within existing accounts
- Mitigate renewal risk by partnering with Customer Support to identify at-risk accounts and develop retention strategies
- Build and maintain strong customer relationships through regular calls, meetings, and on-site visits
- Develop comprehensive account plans identifying renewal risk, stakeholder changes, product adoption gaps, and expansion opportunities
- Lead commercial negotiations with customers, procurement, and legal teams on pricing, contract structure, and multi-year agreements
- Develop relationships with decision-makers across multiple teams and regions within accounts
- Translate customer goals into relevant use cases and partner with internal specialists on demos and custom data requirements
- Maintain accurate renewal and expansion forecasts with clear escalation plans for at-risk accounts
- Hold regular commercial reviews with key stakeholders on budget plans and renewal timelines
- Advocate for process improvements to increase operational efficiency in renewals management
Requirements:
- Must be willing to work from London office three days per week
- Experience in SaaS sales as an Account Executive or Account Manager
- Strong understanding of SaaS industry and digital ecosystem
- Ability to identify product penetration, renewal, and upsell opportunities
- Ability to present complex data solutions clearly to diverse audiences, including non-technical stakeholders
- Self-starting attitude and entrepreneurial spirit
- Attention to detail and ability to interpret industry trends into business impact
- Experience managing complex SaaS renewals and expansions involving multiple stakeholders, products, or regions
- Strong commercial judgment: defend value, handle pricing objections, balance customer needs with revenue goals
- Confidence working with procurement and legal teams to move agreements to signature
