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Tebi is a Connected Restaurant Management System that unifies sales, reservations, kitchen prep, payments, and data analytics into a single platform. Founded by Arnout Schuijff (co-founder of Adyen) and backed by €50 million from Index Ventures and CapitalG, Tebi serves thousands of restaurants, cafés, bars, and coffee shops across the Netherlands, UK, Italy, Spain, Germany, Denmark, and Finland.
You will own the end-to-end onboarding process for restaurant merchants, from initial meeting through go-live and ongoing growth. This is a hands-on operations role combining project management, customer communication, and problem-solving. Your responsibilities include:
- Running restaurant onboarding: training, connecting, and implementing Tebi with restaurant teams on-site
- Problem-solving for merchants during live operations on restaurant floors
- Supporting restaurants post-launch to ensure Tebi delivers measurable business value
- Identifying process, material, and system improvements
- Building and maintaining long-term merchant relationships to drive satisfaction and growth
- Surfacing product and process gaps to internal teams (product, engineering, central operations)
You'll work in fast-paced, dynamic environments—both the hospitality industry's rhythm and startup pace. The role requires flexibility to accommodate merchants' operating hours while maintaining work-life balance. You'll become a product expert, deeply understanding Tebi's capabilities and how to apply them to solve real merchant challenges.
The company uses AI pragmatically to reduce friction and improve efficiency, and values finding smarter ways to work across all functions.
REQUIREMENTS:
- 2–4 years of experience in hospitality, early-stage startup operations, fast-paced account management, or customer operations
- Creative problem-solver with genuine interest in hospitality businesses
- Empathetic toward merchants; curious about their business models and challenges
- Strong organizational skills; ability to juggle multiple priorities and bring structure
- Curious about product; commitment to becoming a Tebi system expert
- Excellent communication skills; proactive outreach and expectation management
- Comfortable in high-pace environments (both hospitality flow and startup dynamics)
- Interest in data, process improvement, and automation
- Fluent in English and Spanish
