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Salary: USD 90,000 - 95,000 / annual
Vouch is a tech-enabled insurance broker and advisory firm serving growing companies in technology, life sciences, and professional services. The company combines deep industry expertise with AI-powered tools to deliver a modern insurance experience, backed by over $200M in funding and trusted by customers of Y Combinator, Brex, Carta, and WeWork.
As an Account Manager on the Success team, you will be the primary point of contact for existing customers, ensuring they have an excellent experience with their Vouch coverage. This is a quota-carrying role with responsibility for both retention and growth within your book of business.
Key responsibilities include:
- Establish and maintain trusted relationships with customers, serving as their primary advisor for insurance questions and needs
- Retain existing clients during renewal cycles by demonstrating value and addressing concerns
- Analyze existing insurance packages, evaluate risk exposure, and recommend tailored solutions
- Manage growing accounts by identifying upsell opportunities and selling additional products
- Use Direct Carrier and Wholesale Broker platforms to secure quotes, manage policies, and prepare submissions
- Construct and present customized insurance packages to clients
- Deliver consistent, timely follow-up on client requests and issues
- Collaborate with billing and Policy Administration teams on client and carrier instructions
- Drive additional value by identifying follow-up opportunities and problem-solving in ambiguous situations
The role is based in one of three offices (San Francisco, New York, or Chicago) with hybrid flexibility, requiring in-office presence at least three days per week (Tuesday–Thursday) for collaboration and team building.
Requirements:
- 2+ years of sales, brokerage, customer service, or client-facing experience (insurance industry preferred)
- Active/Current Property and Casualty License
- Strong communication and organizational skills
- Ability to thrive in a fast-paced, ambiguous environment
- Competitive drive to outperform and continuously improve
- Dependable, positive, detail-oriented with excellent follow-through
- Ability to drive success through complex situations and take initiative to problem-solve
Nice to have:
- Exposure to and passion for early-stage startups or high-growth environments
- Background in insurance or other regulated categories
- Prior experience in a quota-carrying role with individual quantitative goals
