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Salary: USD 70,000 - 85,000 / annual
Tive is a supply chain visibility platform that reduces shipment delays, minimizes rejected loads, and decreases theft, damage, and spoilage across road, rail, ocean, and air shipments. The company's mission is to ensure that shipments are delivered on time and in full.
As an Account Manager, you will serve as a strategic consultant for customers, focusing on ensuring customer satisfaction, driving retention, and building loyalty by optimizing product adoption and tracking value derived from Tive's solutions. You will manage the full customer lifecycle from onboarding through renewal, helping customers achieve their goals while contributing to revenue retention and growth.
Key Responsibilities:
- Onboard new clients and evaluate their needs
- Cultivate healthy, long-term customer relationships
- Manage customer product and service orders
- Manage customer contract renewals and upsell opportunities
- Promote customer loyalty and build trust and transparency
- Act as a customer advocate by re-engaging inactive customers
- Maintain and grow customer retention
- Work cross-functionally to optimize product adoption and demonstrate ROI
This is a dynamic, collaborative role with exposure to all aspects of the business and performance-based compensation. The position offers autonomy, competitive equity, and flexibility in work arrangements.
Requirements:
- 3+ years in Account Management or Customer Success role, preferably in B2B SaaS companies
- Experience working in shipping logistics is a plus
- Demonstrated success optimizing products and services based on client needs
- Proven ability to work with cross-functional teams and build strong relationships internally and externally
- Track record of delivering results, including revenue targets and customer revenue retention contributions
- Bachelor's degree in a related field preferred
- Strong communication skills
- Passion for data-driven insights
- Solutions-oriented, customer-service focused, can-do attitude
