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Spare is hiring an Account Manager to join the Growth team. The role focuses on driving revenue growth with existing customers through product expertise and deep industry knowledge of transit systems.
Key Responsibilities:
- Drive revenue growth with existing customers by leveraging product and industry expertise
- Serve as the primary contact for existing customers, ensuring satisfaction and business retention
- Develop and maintain strong customer relationships to identify upsell, cross-sell, and expansion opportunities
- Manage account planning for customers and coordinate with technical, operational, and executive stakeholders at large transit agencies and operators
- Educate customers on product features, benefits, and configuration options to optimize platform usage
- Provide weekly feedback and forecasting on account activity with strong CRM adoption
- Work with champions and stakeholders to develop proposals and business cases for large-scale deployments
- Collaborate with Marketing and Business Development teams on account-based marketing and sales plans
- Build deep understanding of Spare's products and key markets, maintaining ongoing learning of new features
- Partner with customers through thought leadership and industry best practices
- Share customer feedback with Product, Engineering, and Partner Success teams
About Spare:
Spare is a mission-driven mobility technology company revolutionizing shared transportation. The platform enables transportation providers to offer demand-responsive services through a feature-rich admin web panel, rider apps, and driver apps. Spare helps cities optimize their transit networks and provides solutions for everything from daily commutes to specialized mobility needs. The company is headquartered in Vancouver, BC.
Requirements:
- 4+ years of experience in transit technology sales and/or sales to government agencies
- Passion for and interest in urban planning and/or transit
- Understanding of the transit industry, including knowledge of transit system types, regulations, and funding structures
- Excellent communication skills (verbal, written, and presentation) with ability to engage diverse audiences
- Availability to travel frequently within Canada and the USA
Plus factors:
- Academic background in Urban Planning, Environmental Science, Sociology, or Sustainability
- Experience at a transit tech company
- Experience at a transit agency
