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M-Files is an AI-native document management platform that helps organizations organize content around business context, automate processes, and ensure governance. The company serves over 6,000 customers across 100+ countries with a metadata-driven architecture that unifies information across silos.
As an Account Manager, you will be the primary point of contact for a portfolio of existing customers, driving revenue growth and long-term relationship success. You'll act as a strategic advisor, uncovering expansion opportunities and ensuring customer satisfaction and retention.
Key responsibilities include:
- Serve as primary contact for assigned customer accounts
- Drive account expansion through upselling, cross-selling, and renewal strategies
- Understand customer business goals, challenges, and product usage to deliver ongoing value
- Partner cross-functionally with Customer Success, Professional Services, and Product teams
- Identify at-risk accounts early and coordinate retention strategies
- Conduct regular account reviews and success check-ins
- Maintain accurate forecasting and pipeline management in Salesforce
- Stay informed on M-Files product updates and roadmap
- Travel for customer meetings and QBRs as needed
You'll interface regularly with Direct Sales, Sales Engineers, Business Development Representatives, Professional Services, Customer Success, Product Management, and Marketing teams.
REQUIREMENTS:
- Bachelor's degree and/or equivalent work experience
- 3–5+ years of experience in Account Management, Customer Success, or expansion-focused SaaS sales
- Proven ability to manage and grow a portfolio of existing B2B customer accounts
- Strong communication and relationship-building skills with executive stakeholders
- Proactive, customer-centric approach to retention and growth
- Skilled in consultative selling and identifying customer needs
- Comfortable collaborating cross-functionally in a fast-paced environment
- Proficient in Salesforce or other CRM systems
PREFERRED EXPERIENCE:
- Experience in information management, document/content management, or enterprise SaaS
- Familiarity with expansion sales strategies and frameworks (e.g., SPICED, land-and-expand)
- Experience managing mid-market or enterprise customer relationships
- Background in industries such as Energy, Utilities, Financial Services, or Professional Services
