SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Lemrock builds infrastructure for agentic commerce—enabling brands to sell directly within conversational AI interfaces like ChatGPT and Perplexity. The company has raised €7M in seed funding (first in Europe for this market), counts Jean-Baptiste Rudelle (founder of Criteo) on its board, and holds the Bpifrance DeepTech label. With 100M+ conversations monthly, 150+ brand clients, and a $100B market structuring rapidly, Lemrock is scaling fast.
As the first Account Manager, you own the end-to-end relationship with brand clients from signature onward. You drive successful first campaigns, prove impact with data, and grow each account systematically. You report to the Head of Sales and collaborate with Sales leadership and the CEO to build and execute customer playbooks.
Key responsibilities:
**Account Growth:** Take over each brand at contract signature, managing onboarding and campaign setup. Own the ongoing relationship, ensuring the next campaign is always planned with clear dates. Hit and exceed quarterly renewal and expansion targets across a portfolio of 100+ brands.
**Customer Success & Performance:** Deeply understand account performance—what the numbers show, why, and what actions follow. Deliver rigorous, clear reporting with regular performance reviews to eliminate surprises at renewal. Turn results into actionable recommendations on budget, targeting, and next campaigns. Serve as the brand's internal advocate when issues arise and stay first-to-know on wins.
**Playbooks & Automation:** Partner with the Head of Sales and CEO to design account management playbooks (onboarding, reporting cadence, renewal motion), then execute them. Identify and automate repeatable work using AI tools—reporting, follow-up, account research.
**Market Feedback:** Feed insights from live accounts back to Sales and Product teams on what works, what doesn't, and what brands request next.
**Requirements:**
- 2–7 years in account management within media, adtech, digital, marketplace, or e-commerce
- Proven track record personally owning a portfolio of brand accounts with renewal or growth targets (campaign logistics for others' accounts does not qualify)
- Strong numeracy: read campaign reports quickly, defend them to marketing directors, and recall your portfolio size, retention rate, and expansion figures from memory
- Rigorous execution: every account has a plan, every review has a date, every commitment is tracked
- AI-forward: actively use AI tools in daily workflow and have already automated part of your work
- Professional English proficiency
**Nice-to-have:**
- Experience engaging brand-side marketing/e-commerce decision-makers and media agencies
- Fluency with adtech metrics (CPM, CPC, ROAS)
- Startup or scale-up background
