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Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. The company supports customers in more than 20 countries and manages over 15 million endpoints globally.
You will join as an Account Manager focused on expanding existing customer accounts. Your primary responsibility is to identify and capitalize on growth opportunities within your portfolio by strengthening relationships with key decision-makers and driving revenue expansion through strategic account management.
Key responsibilities include:
- Proactively engaging with current customers to identify upsell and cross-sell opportunities across Kaseya's full product suite
- Building and maintaining strong relationships with key stakeholders while aligning their needs with Kaseya solutions
- Developing tailored strategies for each account, including regular business reviews and check-ins to identify opportunities and address challenges
- Monitoring customer usage and adoption metrics, proactively addressing adoption challenges and driving expansion strategies
- Taking ownership of sales targets and consistently exceeding quotas while delivering exceptional customer value
- Collaborating with Customer Success and Sales teams to ensure smooth implementation and exceptional customer experiences
- Managing leads, opportunities, and accounts in Salesforce, ensuring all interactions are logged and tracked
- Creating weekly, monthly, and rolling 6-week sales forecasts
Requirements:
- 3+ years of experience in an account management role
- Proven track record of exceeding sales goals in a metrics-driven, fast-paced sales environment
- Exceptional inside sales experience with demonstrated ability to crush targets
- Driven and passionate about sales, motivated to earn significant commissions
- Motivated, coachable, and competitive; resilient achiever driven to win and excel
- Strong organizational, interpersonal, and communication skills; energetic team player
- Exposure to CRM applications, particularly Salesforce, to manage leads, opportunities, and accounts
