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Account Manager

Kaseya - Norwalk, CT, United States - In-office - posted 2026-10-06

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Kaseya is the leading provider of AI-powered IT management and cybersecurity software serving Managed Service Providers (MSPs) and internal IT organizations worldwide. The company supports customers in more than 20 countries and manages over 15 million endpoints globally. Backed by Insight Partners, Kaseya has experienced sustained double-digit growth. You will join as an Account Manager focused on expanding existing customer accounts. Your primary responsibility is identifying and capturing new growth opportunities within your portfolio while strengthening relationships with key decision-makers. You will develop tailored strategies for each account, conduct regular business reviews, and execute both upsell and cross-sell initiatives across Kaseya's full product suite. Key responsibilities include: - Proactively engaging with current customers to identify expansion opportunities and drive revenue growth - Building and maintaining strong relationships with key stakeholders, ensuring alignment between customer needs and Kaseya solutions - Developing account-specific strategies with regular check-ins and business reviews - Monitoring customer usage and adoption metrics, addressing challenges and driving expansion strategies - Taking ownership of sales targets and consistently exceeding quotas - Collaborating with Customer Success and Sales teams to ensure smooth implementation and exceptional customer experiences - Managing all account interactions and opportunities in Salesforce This is a metrics-driven role where you will own revenue growth targets and contribute to both short-term and long-term revenue generation strategies. REQUIREMENTS: - 2+ years of B2B or B2C sales experience, ideally in technology or SaaS - Proven track record of exceeding sales targets - Ability to thrive in fast-paced, metrics-driven environments - Motivated, coachable, and competitive with resilient drive to succeed - Excellent organizational, interpersonal, and communication skills - Proficiency with Salesforce CRM for managing leads, opportunities, and accounts - Strong analytical skills with ability to create accurate sales forecasts

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