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Salary: USD 85,000 - 0 / annual
inKind is a restaurant rewards platform that connects diners with exceptional restaurants across the country. The company partners with thousands of restaurants and serves millions of users seeking to discover great dining experiences while earning rewards.
As an Account Manager, you will own a territory of existing restaurant partner accounts, driving retention, satisfaction, and expansion revenue. This is a post-sales, relationship-focused role that blends account management, customer success, and strategic business development.
Key Responsibilities:
- Build and maintain strong, long-lasting relationships with assigned restaurant partners
- Conduct periodic business reviews and ensure partner satisfaction
- Identify and develop new business opportunities within existing accounts through upselling and cross-selling
- Act as a trusted advisor and subject matter expert to restaurant partners, understanding their business objectives and proactively identifying solutions that drive value
- Serve as a liaison between partners and internal teams (Product, Support, Engineering) to resolve issues promptly and effectively
- Stay current with industry trends, competitor activities, and new product offerings
- Accurately track and update all communications in Salesforce in real time
You are a proactive, collaborative professional who thrives on building relationships. You embody a hospitality mentality, are resilient and motivated by opportunities, and possess strong communication and problem-solving skills. You are adaptive, organized, and passionate about adding value to partners.
Requirements:
- 3+ years in a client-facing relationship management, operations, or support role, preferably in Hospitality, FinTech, or SaaS
- Strong appetite for innovative technology, fast-changing business environments, and data-driven decision-making
- Demonstrated analytical skills with market trends, partner performance, and competitor analysis
- Experience with Salesforce, ServiceNow, or other CRM tools
Preferred Qualifications:
- Experience working in or with restaurants or food-related entities/clients
- Experience in a start-up environment
