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Flexport is a global commerce platform that moves over $19B in merchandise annually across 112 countries for more than 13,000 clients. The company is expanding into Brazil and seeking an Account Manager to lead client growth in this strategic LATAM market.
In this role, you will be part of the initial cohort of local hires building Flexport's presence in Brazil. You'll define what account management looks like in the market—developing client relationships, account plans, and playbooks that will scale across the region. Working cross-functionally with Sales, Operations, Trade Advisory, Customs, and Procurement teams globally, you'll build client strategies that grow the São Paulo book of business from the ground up.
Key responsibilities include:
- Develop and launch new solutions for large, complex global freight forwarding clients
- Drive growth across Flexport's full portfolio: Air, Ocean, Cross-border, Trade Advisory, Customs, and Control Tower offerings
- Partner with global sales teams in the US, Europe, and APAC to identify expansion opportunities and grow share of wallet with existing accounts
- Work cross-functionally across Operations, Procurement, Fulfillment, Implementation, Legal, and subject matter experts to build and execute client strategies
- Drive sales through upselling, platform demos, coordinated onboarding, and client operating procedure management
- Run business review meetings for key clients, review operational performance, and act on NPS results
- Oversee account-level quality assurance: evaluate metrics, manage volume forecasts, and resolve discrepancies
- Build alignment with executive-level customer contacts at major global brands
- Stay current on industry and supply chain developments to proactively educate and support clients
Requirements:
- Bachelor's or master's degree
- 3–5 years of Freight Forwarding/SaaS Account Management or Sales experience
- Entrepreneurial mindset with strong track record of driving results and innovation
- Experience working across complex global team matrices
- Proven ability to build client relationships globally and convert them into business growth
- Passion for team success with ability to inspire and motivate others
- Can-do, results-oriented approach; approachable and accessible
- Strategic thinking paired with disciplined planning; ability to turn strategy into operational plans
- Excellent presentation and communication skills (written, verbal, phone, media)
- Strong negotiation and problem-solving skills
- Awareness of cultural differences and business norms; ability to adapt to local business cultures
- Track record of building strong internal and external relationships
- Compliance-first mindset with high integrity and ethics
- Hands-on daily use of AI tools or strong affinity for learning them quickly
