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Salary: USD 70,000 - 95,000 / annual
Digitail is an AI operating system for modern veterinary clinics, consolidating ten-plus tools (client communication, scheduling, medical records, billing, payments) into one intelligent platform designed to help practices focus on care rather than administration.
As an Account Manager, you will own and grow relationships with Digitail's largest veterinary clinic groups post-sale. You will serve as the primary point of contact for executive sponsors, operators, and clinic leaders across multi-location organizations. Your responsibilities include:
• Building and maintaining trust-based relationships with enterprise veterinary groups
• Owning the full customer lifecycle from onboarding through long-term strategic account management and expansion
• Leading onboarding of initial clinics post-sale and coordinating structured rollout of additional locations
• Partnering with the Onboarding team to ensure clinics launch according to Digitail best practices
• Driving adoption and usage by guiding customers toward workflow optimization, new features, and best practices
• Identifying and leading expansion opportunities (additional clinics, add-on products, broader platform adoption)
• Owning long-term account plans including rollout schedules, engagement plans, and quarterly business reviews (QBRs)
• Planning and hosting regular business reviews and usage reviews with customer stakeholders
• Acting as escalation owner for complex customer issues, coordinating across Support, Product, and Leadership
• Gathering structured customer feedback and contributing insights to influence product improvements
• Maintaining accurate account documentation and rollout tracking in internal systems
• Supporting commercial discussions, multi-year agreements, and renegotiations as needed
• Staying informed about veterinary industry trends and operational models to advise customers strategically
You will work cross-functionally with onboarding, support, product, and sales teams. The role is fully remote and open to applicants in North America (Canada and USA), with hybrid options available depending on location.
Requirements:
• Experience in or exposure to veterinary medicine (VetMed)
• Proven experience in Account Management, Customer Success, or Enterprise Customer roles within SaaS
• Experience managing multi-location or enterprise customers with multiple stakeholders
• Experience coordinating onboarding, implementation, or rollout projects across multiple sites
• Strong stakeholder management skills and ability to build credibility with operational and executive contacts
• Excellent organizational skills with strong attention to detail and follow-through
• Ability to translate operational challenges into clear action plans and recommendations
• Comfortable working cross-functionally with onboarding, support, product, and sales teams
• High technical aptitude and ability to understand and explain software workflows clearly
• Strong problem-solving abilities and calmness in managing complex customer scenarios
• Passion for customer partnership and improving the veterinary industry through technology
