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Daupler is modernizing critical infrastructure operations for utilities, water systems, power companies, and government agencies. The company provides software and operational infrastructure that helps these organizations serve their communities more reliably and efficiently.
As Account Manager, you will be the trusted advisor and primary point of contact for assigned customer accounts. You'll manage the full lifecycle of client relationships, from onboarding through expansion and renewal.
Key responsibilities include:
**Relationship Management:** Serve as the primary contact for assigned accounts, building deep relationships across client organizations at multiple levels. Understand client needs, goals, and industry-specific challenges. Proactively monitor satisfaction and address risks.
**Project & Resource Management:** Own planning and delivery of client-facing projects, including scope definition, milestones, timelines, and success criteria. Manage multiple concurrent projects with precision. Coordinate cross-functional teams (support, product, implementation, engineering) to ensure smooth delivery. Anticipate resource needs, adjust plans as priorities shift, and communicate risks and solutions proactively.
**Account Retention & Growth:** Maintain high retention through proactive relationship building and value delivery. Identify and execute upsell and expansion opportunities by aligning client needs with Daupler's capabilities. Co-pilot renewal conversations with Sales. Collaborate with product and marketing to ensure clients benefit from new offerings.
**Industry Expertise:** Leverage knowledge of utilities, public works, infrastructure, or govtech to provide relevant insights and thought leadership. Stay informed on industry trends and regulatory changes, advising clients on best practices.
**Client Advocacy:** Advocate for client needs internally, influencing product roadmaps. Cultivate client champions to generate referrals and case studies.
The ideal candidate embodies grit, curiosity, impact-orientation, empathy, openness, and a one-team mentality. You thrive in fast-paced, collaborative environments and are motivated by solving real-world challenges with technology.
**Requirements:**
- Bachelor's degree or equivalent experience
- 5+ years of experience in Project Management, Account Management, or Client Success
- Prior exposure to utilities, water, power, public-sector, or govtech industries strongly preferred
- Exceptional communication skills (clear, concise, empathetic)
- Proven ability to plan, manage, and deliver projects with multiple stakeholders
- Strong organizational skills; able to juggle multiple priorities with attention to detail
- Collaborative mindset with track record of working cross-functionally
- Demonstrated ability to drive revenue growth while maintaining customer satisfaction
