SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Adyen is a global financial technology platform providing payments, data, and financial products for major customers including Meta, Uber, H&M, and Microsoft. The Account Management team is critical to the company's growth and expansion worldwide.
In this role, you will manage relationships with innovative international merchants across multiple industries and channels. You'll work on cross-functional initiatives in a fast-paced, entrepreneurial environment with high autonomy. Your focus will be on delivering outstanding customer experience, identifying new opportunities, and driving mutual success for Adyen and its customers.
Key responsibilities include:
- Collaborating with other Account Managers on a wide portfolio of accounts across various verticals
- Managing customer relationships with emphasis on commercial growth, customer satisfaction, and churn reduction
- Driving commercial discussions for joint accounts while meeting strategic and financial targets
- Prioritizing and managing short and long-term projects with varying timelines across multiple accounts, leveraging internal support teams
- Serving as a feedback loop between customers and internal teams
- Developing strong working relationships both internally and externally
You'll work alongside talented, driven Account Managers in a collaborative environment where winning is prioritized over ego. The role offers opportunities to become an expert in the global payments landscape and develop skills through Adyen's AM Academy.
Requirements:
- 3-5 years of experience in a client-facing, commercial role such as account management, consulting, or payments industry experience from a merchant perspective
- Bonus experience in complex enterprise software, technical infrastructure, or financial services
- Strong relationship-building skills and ability to engage others internally and externally
- Passion for working with diverse account portfolios and learning about the payments industry
- Ability to identify commercial opportunities and drive commercial discussions
- Strong time management and efficiency-focused mindset
- Full professional written and verbal proficiency in Spanish and English (Portuguese is a bonus)
- Willingness to undertake some domestic and international travel
