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Adyen is a global financial technology platform providing payments, data, and financial products for enterprise customers including Meta, Uber, H&M, and Microsoft. This Account Manager role is based in Hong Kong and focuses on driving growth across the APAC region, particularly serving cross-border merchants in digital and retail sectors.
You will own the success and satisfaction of key enterprise merchant accounts, responsible for building and sustaining relationships with senior stakeholders across multiple industries and channels. Your core responsibilities include driving revenue growth through share-of-wallet expansion, cross-selling and upselling opportunities, and delivering payments expertise and strategic guidance to help merchants optimize their payment strategies.
Key duties include assessing and validating customer needs on an ongoing basis, coordinating internal projects affecting your merchants, and collaborating across Adyen's global teams to deliver exceptional merchant experiences. You'll leverage your commercial acumen and relationship-building skills to identify opportunities and provide education on payments solutions tailored to each merchant's unique business model.
The ideal candidate brings 6+ years of enterprise account management experience in fast-paced environments, with a proven track record of winning share-of-wallet and executing cross-sell/upsell deals with digital and retail clients (e-commerce, gaming, OTA, streaming services). You are a high-energy self-starter with strong project management capabilities, excellent communication skills, and the ability to work seamlessly with global, multicultural teams. Fluency in English, Cantonese, and Mandarin is required, as you'll be working with merchants in Hong Kong and Mainland China. Adyen values diversity and encourages applications from underrepresented communities.
