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Salary: USD 70,000 - 100,000 / annual
A Place for Mom is seeking an Account Manager to own the success of a portfolio of senior living community partners. This role combines strategic relationship management, consultative selling, and performance coaching with a disciplined focus on driving measurable business results.
You will be accountable for delivering against quarterly and annual Objectives and Key Results (OKRs) aligned with the company's broader business goals. These OKRs include revenue retention and growth, move-in acceleration, customer engagement, and adoption of high-impact programs. You'll collaborate cross-functionally with Sales, Customer Success, Marketing, Analytics, and Finance teams to execute against these priorities using data, insights, and operational rigor.
Key responsibilities include:
- Owning partner success across a designated book of business, managing performance against defined OKRs
- Building strong relationships with senior living operators and stakeholders to ensure retention, growth, and long-term satisfaction
- Delivering regular business reviews and performance analyses to inform decisions and influence partner behavior
- Driving move-in growth by identifying performance gaps, educating partners on best practices, and promoting program adoption
- Presenting data-driven insights and customized recommendations to partners through compelling storytelling and visualizations
- Maintaining account health through PartnerCentral, Salesforce, and internal reporting tools
- Managing collections and minimizing aging in partnership with finance and billing teams
- Traveling up to 20% for on-site partner visits, corporate meetings, and industry conferences
A Place for Mom is the leading platform guiding families through every stage of the aging journey, connecting caregivers and their loved ones to vetted providers from a network of 15,000+ senior living communities and home care agencies. The company has helped millions of families find appropriate care since 2000.
QUALIFICATIONS:
- 5+ years of experience in Account Management, B2B Sales, or Customer Success, preferably in senior living, healthcare, or SaaS
- Demonstrated ability to drive business outcomes through strategic relationship management and performance accountability
- Strong understanding of OKRs, KPIs, and how to align partner performance to business goals
- Proven success in influencing customer behavior and driving program adoption through data, insights, and education
- Excellent communication and presentation skills, with experience engaging diverse stakeholders, including executive leadership
- Proficiency in CRM platforms and comfort with interpreting and acting on performance data
- Highly organized and self-motivated with strong project management skills and attention to detail
- Collaborative mindset with the ability to navigate and align cross-functional teams
