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Carwow is a leading online car marketplace in Europe, combining technology, media, and automotive expertise to transform how people buy, sell, advertise, and lease cars. The company operates one of the largest YouTube channels in the world (nearly 10m subscribers) and acquired Autovia in 2024, which includes AutoExpress and Evo magazines. Last year, nearly £3bn worth of cars were bought on the platform, with £1.8bn listed through the Sell My Car service.
You will join the Get Your Car (New Market) Partner Success team as an Account Management Team Lead in a player-coach role. Your time will be split roughly 50/50 between leading and coaching a team of 3 Account Managers and managing your own portfolio of dealer groups. You will report to the Franchise Account Management Manager and be measured on revenue and retention targets across both your team and personal portfolio.
Leadership responsibilities include coaching and developing your team through daily coaching, weekly 1-1s, call shadowing, and regular feedback. You'll support their day-to-day activity, help them prioritize, and work through challenges. You'll take ownership of your team's revenue and retention performance, spot risks early, and step in where accounts need support. You'll act as the first escalation point for complex dealer challenges and commercial conversations, and help onboard new Account Managers.
In your portfolio management capacity, you'll own a portfolio of dealer groups, becoming an expert on their brands, challenges, and performance on the Carwow platform. You'll build strong relationships through proactive communication via phone and video, and visit dealers in person when needed. You'll turn performance data into compelling presentations that demonstrate Carwow's value and drive revenue and retention, including upselling additional products and services.
You'll also identify more efficient ways of working across the team through smarter use of data, automation, and AI tools. You'll collaborate closely with Marketplace, OEM, and Partner Operations teams, and field-based Account Management teams to ensure partner strategies are executed seamlessly. You'll share insights from dealer conversations to help shape marketplace, product, and commercial decisions.
The role is based in the London office three days a week, with travel to dealer partners as needed.
REQUIREMENTS:
Essential:
- Experience working in a marketplace business with strong understanding of two-sided marketplaces, including supply, demand, and performance levers
- Proven experience in account management or partner success with track record of hitting revenue and retention targets
- Strong data skills; comfortable analyzing performance in Excel or Google Sheets and using it to coach teams and guide partner conversations
- Ability to build clear, persuasive slide decks and tell compelling, data-led stories to dealer partners
- Confidence using AI tools in day-to-day work and curiosity about how technology and automation can help teams work smarter
- Excellent communication skills and confidence handling senior stakeholders, both internally and with external dealer partners
- Ability to balance own portfolio with leading a team; knowing when to step in and when to empower others
- Consultative and creative problem solver who understands each client's business and offers tailored solutions
- Self-motivated, proactive, and results-driven with ability to ruthlessly prioritize highest-impact work
- Collaborative team player who thrives in fast-paced environment and adapts quickly to changing priorities
- Willingness to travel to visit dealer partners in person when needed
Nice to have:
- People management experience or experience coaching and mentoring colleagues
- Automotive or dealer group experience
- Familiarity with digital marketing
