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Salary: USD 127,800 - 183,655 / annual
Freshworks is seeking a Strategic Account Executive to drive growth and close complex enterprise sales deals within an assigned territory. You will own and develop new strategic and enterprise accounts, strengthen relationships with existing customers, and leverage SaaS expertise to engage C-level executives and technical decision-makers.
Key Responsibilities:
- Execute territory strategies to win new enterprise business, broaden market presence, and consistently exceed growth targets
- Lead the full sales cycle from prospecting through negotiation and closure, ensuring revenue goals are surpassed
- Build trusted relationships with C-level executives by understanding diverse business challenges, tailoring industry-relevant use cases, and delivering outcome-driven value conversations
- Stay informed on competitive dynamics and product innovation to represent Freshworks with confidence
- Partner with Business Development, Pre-Sales, Marketing, Implementations, Billing, and Deal Desk to deliver seamless customer experiences
- Mentor and coach colleagues to strengthen team performance
- Develop and manage a robust, high-quality pipeline with accurate forecasting and complete opportunity tracking
- Travel as required to engage with customers in person and foster meaningful connections
Freshworks builds uncomplicated service software for customer experience (CX) and employee experience (EX), trusted by over 72,000 companies including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music. The role offers the opportunity to work with enterprise-grade solutions and a people-first approach to AI.
Requirements:
- 8 to 10+ years in quota-carrying, closing SaaS sales roles focused on enterprise accounts, with a strong track record of consistently meeting or exceeding revenue goals
- Proven ability to navigate complex, medium-to-long enterprise sales cycles and foster trusted relationships with both technical and executive stakeholders
- Skilled in prospecting, pipeline management, and accurate forecasting to ensure consistent flow of opportunities and predictable results
- Strong solution-selling skills with ability to listen, understand diverse customer challenges, and position software solutions (e.g., ITSM, IT infrastructure, EX platforms) that enhance productivity, engagement, and ROI
- Collaborative and analytical with a customer-first mindset and ability to partner across teams and use insights to drive sustainable growth
