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Salary: USD 100,000 - 130,000 / annual
Freshworks is seeking a Mid-Market Account Executive to drive sales and build relationships with mid-sized businesses (500–1,000 employees) in the employee experience (EX) and IT service management (ITSM) space.
In this role, you will act as a trusted advisor to mid-market customers, leading consultative conversations to understand their needs around ITSM, onboarding, and employee engagement. You'll build and manage a healthy sales pipeline through proactive prospecting and virtual selling, guide buying teams through the decision-making process with empathy and clarity, and own deals from negotiation through close. You'll also collaborate closely with Marketing, Solutions Engineering, and Customer Success teams to ensure seamless customer experiences.
This is a hybrid position based in Downtown Boston, MA, with expectations to be onsite Tuesday–Thursday. The role emphasizes impact, collaboration, and growth within a fast-paced, evolving environment.
REQUIREMENTS:
- 3+ years of experience in SaaS or mid-market sales with a proven track record of exceeding targets and building strong customer relationships
- Strong communication skills with the ability to listen deeply, ask strategic questions, and drive value
- Solid understanding of SaaS platforms (bonus if you have experience with employee experience solutions)
- Comfort working in a fast-paced, evolving environment where ideas are valued
- Consultative, adaptable, and thoughtful approach—strategic but hands-on when needed
