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Dialpad is an AI platform for customer experience that resolves customer problems in real time across voice and digital channels. The platform combines AI agents with human agents on a single interface, enabling organizations to automate routine tasks while preserving context for seamless handoffs to human agents when needed. Dialpad serves market-leading brands including Randstad, Motorola Solutions, Netflix, and professional sports organizations, and is backed by top-tier investors including Andreessen Horowitz and GV.
As an Account Executive in the Mid-Market segment, you will own the complete sales process from lead conversion through deal closure. You will work closely with Sales leadership, Sales Engineers, and SDRs to develop medium-sized business prospects into active Dialpad clients. Your focus will be on solving complex communication challenges by implementing Dialpad Talk, Contact Center, and/or Sell solutions.
Key responsibilities include:
- Owning the entire sales process, including converting leads into a workable pipeline
- Building strategic prospecting campaigns and sequencing to source your own opportunities
- Managing and closing complex transactions involving multiple internal and external stakeholders
- Owning deal reviews, forecasts, and your professional career roadmap
- Collaborating with Channel Partners, Sales Engineers, and peers to improve sales efficiency and effectiveness
This position reports to a Mid-Market Regional Vice President and plays an essential role in achieving corporate business objectives.
Requirements:
- 3-5 years of sales experience in a dynamic, ever-changing environment
- Demonstrated experience managing and closing strategic deal cycles involving multiple business units and stakeholders
- Preferred expertise in SaaS, including UCaaS (Unified Communications as a Service) and/or CCaaS (Contact Center as a Service)
