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Salary: USD 67,000 - 84,000 / annual
Flexport is a global commerce platform that enables companies of all sizes to move goods across 112 countries. The company processes over $19B in merchandise annually and is reshaping the $10T logistics and supply chain industry through technology and innovation.
As an Account Executive II (Farmer), you will own a portfolio of existing Flexport clients and drive their success and revenue growth independently. This is a senior individual contributor role focused on account retention, expansion, and deepening client relationships. You operate with significant autonomy—senior leadership trusts your judgment on your accounts, and you move from learning the craft to mastering it.
Key responsibilities include:
- Independently manage a portfolio of Flexport clients, proactively identifying and solving problems before clients escalate them
- Lead all client communications and strategic engagements, including quarterly and monthly business reviews, without requiring support from senior teammates for routine situations
- Identify and execute cross-sell and upsell opportunities within your book of business, owning the commercial outcome end-to-end
- Collaborate cross-functionally with Operations, Product, Sales, and Implementation teams to solve client problems with urgency and creativity
- Analyze client performance data to spot trends, anticipate risks, and bring data-backed recommendations to every client conversation
- Develop a clear point of view on each client's business strategy and supply chain needs, not just their Flexport usage
- Work closely with sales hunters from the beginning of the customer journey to ensure seamless transitions and long-term success
You will have real ownership of your book of business, a seat at the table on cross-functional client strategy work, access to a growing product suite with training to position it effectively, and a hybrid work environment.
Requirements:
- 3+ years of experience in account management, direct sales, client success, or similar client-facing role; logistics, supply chain, or SaaS background preferred
- Proven ability to independently manage a portfolio of accounts with measurable retention and expansion results
- Demonstrated track record of identifying and closing cross-sell/upsell opportunities; ability to move deals forward without being pushed
- Strong communication and presentation skills; comfortable leading senior stakeholder conversations without support
- Data literacy: ability to pull insights from client metrics and use them to drive conversations and decisions
- Compliance-first attitude to support Flexport's regulatory requirements in the heavily regulated logistics industry
