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Salary: USD 55,680 - 69,600 / annual
Flexport is a global commerce platform that moves over $19B of merchandise across 112 countries annually. The company is transforming the $10T logistics and supply chain industry by making global trade easier through innovative technology.
As an Account Executive I (Farmer), you will manage a portfolio of existing Flexport clients, focusing on retention, satisfaction, and expansion. This is a relationship-driven role where you'll deepen your expertise in Flexport's platform, global trade fundamentals, and client success strategies.
Key responsibilities include:
- Managing a portfolio of Flexport clients and serving as their primary point of contact for day-to-day communications
- Running regular business reviews (QBRs/MBRs) with structured templates and support from senior teammates
- Identifying and surfacing cross-sell and upsell opportunities within your accounts, partnering with senior Account Executives and the Sales team
- Collaborating with internal teams (Operations, Product, Implementation) to resolve client issues and ensure consistent service quality
- Analyzing client performance data to identify trends and potential risks, bringing data-informed insights to client conversations
- Building foundational knowledge of Flexport's product suite and global trade operations to advise clients on logistics challenges
- Working closely with the sales team ("Hunters") from the beginning of the customer journey to ensure seamless transitions and long-term success
This role offers structured onboarding and mentorship from experienced Account Executives, with a clear growth path into more complex client work and increased earning potential. You'll gain hands-on experience with a global platform and work in a collaborative environment where learning and asking questions are encouraged.
Requirements:
- 1+ years of experience in account management, direct sales, client success, operations, or a similar client-facing role (logistics, supply chain, or SaaS background preferred)
- Demonstrated ability to build rapport and trust with clients, with a track record of strong satisfaction or relationship outcomes
- Strong communication and listening skills; ability to ask good questions and follow through on commitments
- Curiosity about how accounts grow and what drives client value; developing commercial instincts, not just executing tasks
- Comfort working within defined processes and seeking guidance when situations are new or ambiguous
- Compliance-first attitude to support Flexport's operations in a heavily regulated industry
