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Gorgias is building a unified AI agent platform that enables conversational commerce—selling, supporting, and re-engaging customers through intelligent dialogue. The company is positioned at the forefront of how AI is reshaping ecommerce, with a mission to turn every brand-customer interaction into a personal, seamless relationship.
You will join the Account Management team within Sales, focusing on expansion and upsells to the existing customer base. This is a high-velocity, cross-functional role where you'll drive revenue growth and help shape the team as it scales.
Key Responsibilities:
- Own a book of existing eCommerce accounts, driving expansion and upsell opportunities.
- Manage the full sales cycle from demo to close for add-on and new product sales (typical deal size $10K–$15K ACV, closed in 3–5 calls).
- Handle a high-volume inbound pipeline with selective outbound prospecting to existing accounts.
- Partner with Customer Success and Product teams to identify automation and customer outcome improvement opportunities.
- Use data-driven analysis to identify upsell opportunities and prioritize outreach.
- Ask strategic, pain-point questions to uncover growth potential within each account.
- Continuously optimize your sales process to improve deal velocity and achieve/exceed quota.
You are a driven, data-minded seller who thrives in fast-paced environments. You balance volume with strategy, move quickly without sacrificing quality, and are motivated by impact and solving customer problems. You bring structure and curiosity to your work.
Requirements:
- 2–3 years of experience in a closing sales role (Account Executive or Account Manager) within SaaS or eCommerce tech.
- Proven track record of hitting and exceeding quota in a fast-paced, high-volume environment.
- Strong ability to manage high account volumes, balancing multiple deals simultaneously while staying organized and efficient.
- Strategic, pain-based questioning skills that uncover new opportunities and deepen customer value.
- Data-driven mindset; you use numbers to identify trends, spot upsell potential, and measure performance.
- Ability to move quickly from demo to close while maintaining consultative quality.
- Excellent time management and prioritization skills.
- Tech-savvy and naturally curious; able to act as a solutions consultant discussing how Gorgias drives customer experience and revenue impact.
- Strong communication skills (written, verbal, and presentation formats).
Nice to Have:
- Experience working directly with eCommerce merchants or within a tech startup.
- Background in running or advising online stores/brands on best practices.
