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Harmony is hiring an Account Executive to own the full sales cycle for its AI-powered employee service platform. The role involves prospecting, discovery, demos, negotiation, and closing deals with IT, HR, and Operations stakeholders across enterprise accounts. You'll develop deep understanding of ITSM workflows and translate Harmony's AI automation capabilities into quantified business value for prospects ranging from individual practitioners to VP and C-suite buyers.
Key responsibilities include building and managing your own pipeline through outbound prospecting and inbound follow-up, maintaining accurate CRM hygiene and forecasting, and carrying a quota. You'll run multi-threaded sales cycles, act as the voice of the customer internally, and help define the sales playbook and messaging as a founding member of the go-to-market team.
The ideal candidate has 5+ years of quota-carrying B2B SaaS sales experience with a consistent track record of meeting or exceeding targets. You should have proven ability to own full-cycle sales for technical or platform products sold to both business and technical buyers, with strong discovery, presentation, negotiation, and storytelling skills. Experience with ITSM, IT operations, observability, security, or workflow automation software is preferred. You should be a high-agency, self-directed operator comfortable building process in an unstructured, fast-changing early-stage environment, disciplined with CRM tools like Salesforce, and experienced with modern sales engagement platforms.
Based in the US East Region (preferably Boston or DC metro area), you'll be expected to travel occasionally to customer meetings, events, and conferences. Prior experience as an early or founding sales hire at a seed to Series B startup, familiarity with AI agents and LLM-based automation, and top-decile sales performance are strong pluses.
