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Account Executive Commercial Sales (Growth)

Pendo - Raleigh, NC, United States - In-office - posted 2026-08-14

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Pendo is hiring a Senior Account Executive for its Commercial Sales team to drive revenue growth across growth-stage and SMB customer segments. You will own the full customer lifecycle within a primary territory of growth-stage businesses with 300+ employees, with secondary focus on small to mid-sized businesses. You'll serve as the primary point of contact for customers in your book of business, leading net-new acquisition, account management, renewals, expansions, and churn mitigation. Day-to-day responsibilities include developing deep product expertise and using it to guide discovery and shape solutions; managing the full sales cycle from net-new prospects through close; generating consistent pipeline in partnership with business development; owning rolling forecasts and maintaining visibility into pipeline health; leading value-based discovery to uncover customer challenges and align Pendo's platform to desired outcomes; guiding prospects through trials and proof-of-concept evaluations; building executive-level customer relationships while partnering cross-functionally; creating and executing account plans that drive net-new opportunities and expansion; developing and delivering pricing proposals and negotiating contracts; and maintaining accurate records in Salesforce and the sales tech stack. You are a builder who thrives when there isn't a clear path yet and you get to define it. You operate as a strategic advisor, influencing decisions and elevating how the team works. You're genuinely AI-curious—not using AI tools occasionally, but rewiring how you work around them to be faster, sharper, and more prolific. You see AI as a multiplier, not a shortcut. Must-haves: 3+ years of B2B SaaS net-new sales and account management with closing responsibilities; proven ability to manage full sales cycles including renewals and expansions; demonstrated track record of consistent goal attainment in quota-carrying sales; experience providing tailored technical product demonstrations; strong negotiation and contract management skills; business acumen with understanding of SaaS metrics and customer value drivers; competency with sales pipeline management and CRM tools including Salesforce; excellent communication, organizational, and interpersonal skills; active use of AI-powered tools and automation in daily workflows.

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