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Dialpad is an AI platform for customer experience that resolves customer problems in real time across voice and digital channels. The platform combines AI agents with human agents on a single platform, enabling organizations to improve customer understanding, deliver better experiences, increase operational efficiency, and build competitive advantage. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile, and serves market-leading brands including Randstad, Motorola Solutions, Netflix, the San Diego Padres, and the Colorado Rockies.
As a Commercial Account Executive, you will own the entire sales process from prospecting through closing. You'll work closely with Sales Managers and Sales Engineers to convert small-business prospects into active Dialpad clients. Your focus will be on solving tangible client communication obstacles by implementing Dialpad Talk, Contact Center, and/or Sell solutions. You'll combine new customer acquisition with market opportunity identification to drive growth and market awareness.
The Commercial Sales team is central to achieving corporate business objectives and collaborates closely with Sales Engineers, Sales Managers, and peers to continuously improve sales process efficiency and effectiveness. This in-office position reports to the Commercial Sales Manager.
Key responsibilities include: owning the entire sales process including lead generation and pipeline development; building talk tracks aligned with specific client use cases; and participating in weekly 1:1s with your manager covering coaching, deal reviews, forecasts, and career development.
Requirements:
- 1-2+ years of sales experience in a dynamic, fast-changing environment
- Experience with Salesforce, Outreach, Clari, and Highspot
- Preferred expertise in SaaS sales
- Core traits valued: Scrappy, Curious, Optimistic, Persistent, and Empathetic
The company encourages applications from candidates who may not meet every single requirement but possess fundamental drive, strong ambition, and the core traits sought.
