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Harmony is hiring an Account Executive to own the full sales cycle for its AI-powered enterprise service platform. The role is based remotely in the US Central Region (Dallas, Austin, or Chicago preferred) and carries a quota.
You'll prospect, discover, demo, negotiate, and close deals with IT, HR, and Operations teams at mid-market and enterprise companies. Your customers range from individual practitioners to VP and C-suite buyers. You'll develop deep understanding of ITSM workflows and translate Harmony's AI automation capabilities—which resolve 70% of service requests without human intervention—into quantified business value.
Responsibilities include:
- Full-cycle sales ownership: prospecting through close, carrying a quota
- Multi-threaded stakeholder management across IT, HR, and Operations
- Pipeline building via outbound prospecting, inbound follow-up, and partnerships
- CRM hygiene, forecasting, and activity/conversion reporting
- Acting as voice of customer, feeding market and competitive insights to product and positioning teams
- Helping define sales playbook, messaging, and processes as a founding GTM hire
Required: 5+ years of quota-carrying B2B SaaS sales with consistent target achievement. Full-cycle experience selling technical or platform products to business and technical buyers. Proven ability to run multi-stakeholder cycles and communicate credibly with practitioners and executives. Strong discovery, presentation, negotiation, and storytelling skills. High-agency, self-directed operator comfortable in unstructured, early-stage environments. Disciplined with CRM (Salesforce) and modern sales tools. Based in US Central Region with willingness to travel occasionally.
Preferred: ITSM, IT ops, observability, security, or workflow automation software sales experience. Working knowledge of AI and automation, particularly AI agents and LLM-based automation in IT workflows. Early or founding sales hire experience at seed to Series B startups. Top-decile sales performance history. Familiarity with IT/DevOps buying processes and modern sales engagement tools (Gong, Nooks).
