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Salary: USD 110,160 - 153,300 / annual
Twilio is seeking a New Business Account Executive 4 to lead prospecting, solution selling, and closing of new business opportunities across Messaging, Voice, and Email products. You will be directly responsible for expanding Twilio's messaging business with mid-market and enterprise companies in the High Tech vertical, particularly Financial Services.
In this role, you will drive new customer acquisition with assigned iACV (incremental Account Contract Value) quota. You'll own highly analytical and consultative sales cycles, competing against other vendors in sourcing situations. You'll work with customers to understand their business and technical requirements, then match them to Twilio's communications API platform capabilities, designing solutions for their specific use cases.
Key responsibilities include:
- Leading prospecting and new account acquisition with a hunter mentality
- Owning complex sales cycles for Twilio's messaging (SMS, MMS, WhatsApp, Facebook Messenger, Google Business Messages, Account Security) and voice/email solutions
- Collaborating with Finance, Legal, Pricing, and Operations teams to design mutually beneficial contracts
- Presenting complex contractual, technical, and financial details to build confidence in proposed solutions
- Managing multiple competing priorities and deals simultaneously
- Partnering cross-functionally with sales, services, product, and finance on territory strategies
- Acting as the voice of the customer to product and carrier relations teams
- Maintaining deep understanding of the CPaaS industry and staying current on key initiatives
- Generating and maintaining accurate pipeline and forecasts in Salesforce
- Collaborating with peers to learn and share best practices
This is a remote role based in the United States with approximately 20% travel anticipated for customer and team connection.
REQUIREMENTS:
Required:
- 8+ years of tech sales experience, with minimum 6 years in a closing role
- Direct experience selling technical SaaS or CPaaS with solution selling and multi-threading expertise
- Proven outbound prospecting into new accounts with strong hunter mentality for Mid-Market and Enterprise deals
- Technical solutions selling experience working with real customers and prospects
- Comfort working with business and highly technical leaders while building supportive partnerships
- Analytical account development strategy using data to find opportunities and prove value
- Demonstrated track record managing business forecasts and financial models
- Entrepreneurial mindset with appetite to define process and build programs
- Record of delivering market-driven results, especially to scale and enterprise customers
- Excellent verbal and written communication skills in English
- Bachelor's Degree or equivalent years of experience
Desired:
- Deep experience with telecom companies, including CPaaS, SMS aggregators, carriers, or global communications platforms
- Domain expertise from quantitative industries such as DevOps, Fintech, advertising optimization, investment banking, security, or commodity trading
- Software, SaaS, CPaaS, or PaaS selling experience
About Twilio
SaaS / Enterprise Software — authentication and identity infrastructure for developers.
