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Payoneer is a global financial platform founded in 2005 that simplifies cross-border business operations for over 2,500 colleagues serving customers in 190+ countries. The company removes friction from international payments, compliance, multi-currency management, workforce solutions, and business intelligence.
As an Account Engagement Specialist for EMEA, you will own a large portfolio of SMB and professional business customers, driving growth through a 1-to-many, outbound-led engagement model. You'll work closely with Product, Marketing, and Operations teams to build multi-channel outreach strategies and manage the full growth pipeline from prospecting through close.
Key responsibilities include:
- Managing and growing existing client relationships with top and mid-tail customers
- Proactively expanding relationships through retention, cross-sell, and upsell strategies
- Performing outbound outreach including cold calls to activate customers and create opportunities
- Designing and executing multi-channel strategies to reach customer segments at key lifecycle moments
- Owning the growth pipeline end-to-end from outreach through deal execution
- Partnering with Product and Marketing to identify product gaps and influence roadmap decisions
- Building cross-functional growth plans to improve customer experience
- Leading educational initiatives (webinars, workshops) and representing Payoneer at industry events
You bring 2+ years of experience in account management, sales, or business development. You are fluent in English and Turkish with a bachelor's degree (preferably in business or industrial engineering). You have strong analytical skills, experience building business cases and financial models, and excellent communication abilities. You're comfortable with CRM platforms like Salesforce, thrive in fast-paced environments, and have a track record of meeting business targets. High-volume outbound experience and additional languages are strong advantages.
