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Payoneer is seeking an Account Engagement Manager based in Mexico City to drive growth and retention across a portfolio of SMB and mid-market customers in the region. This hybrid role operates in a 1-to-many, outbound-led model, managing approximately 350 existing client relationships through a combination of automation, lifecycle triggers, and targeted commercial engagement.
You will be responsible for building long-term partnerships with top and mid-tail customers, identifying emerging business needs and opportunities. Your core responsibilities include:
• Manage and grow a large pool of existing client relationships, building strategic partnerships to identify emerging business needs and expansion opportunities
• Proactively strengthen and expand relationships to maximize retention, cross-sell, and upsell across the portfolio, increasing customer value and revenue through tailored engagement strategies
• Work closely with Product, Marketing, and Operations teams to implement growth initiatives and adapt Payoneer's product and services portfolio to regional market needs
• Co-build growth strategies with mid-size customers to increase market penetration and drive longtail growth within leading online verticals
• Execute innovative initiatives to support regional growth strategy implementation
The ideal candidate brings account management experience, outstanding analytical and communication skills, and strong project management capabilities. You should be comfortable in a fast-paced, multidisciplinary, high-energy entrepreneurial environment with the ability to juggle multiple priorities and drive results in a dynamic setting.
Payoneer is a global financial platform founded in 2005 that removes friction from cross-border business. The company serves customers and partners in over 190 countries, helping businesses manage global payments, compliance, multi-currency operations, workforce management, working capital, and business intelligence.
