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OpenAI is seeking an experienced Account Director to lead relationships with strategically important startup customers and help them build successfully on the OpenAI platform. This role sits within the Startups Go To Market team, which is dedicated to helping startups harness AI models to create disruptive applications.
You will own a portfolio of startup accounts, developing comprehensive account strategies and managing consumption revenue targets. Working cross-functionally with solutions architects, product, research, engineering, and support teams, you'll serve as the primary relationship owner for key startup customers, helping them accelerate product development and maximize value from OpenAI's models.
Key responsibilities include: managing account portfolios and executing strategic account plans; partnering with solutions architects on technical engagements; owning and forecasting consumption revenue targets; analyzing key metrics and providing insights to stakeholders; collaborating across product, marketing, finance, and engineering; advocating for startup experience improvements by synthesizing product feedback; monitoring industry and startup landscapes to inform corporate strategy; and supporting team recruitment, onboarding, and culture development.
You should have 8+ years selling platform-as-a-service, cloud, or API products, with direct experience in or around the startup ecosystem (as a founder, startup employee, or working with startup customers). You'll need strong ability to work with C-level executives and startup founders, communicate technical concepts clearly, and gather complex market intelligence. The ideal candidate is customer-centric, deeply curious about AI, a builder excited to scale systems and processes, comfortable with novel challenges requiring multidimensional thinking, and a strategic thinker who plans forward and brings stakeholders along.
This is a hybrid role based in San Francisco, requiring 3 days in the office per week. OpenAI offers relocation assistance.
