SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Hiya is a voice intelligence and trusted calling platform that helps enterprises and SMBs communicate with customers confidently. The company provides branded business calling, caller identity verification, call performance analytics, customer engagement, and voice security solutions.
You will serve as Account Director for Mexico, owning the full commercial lifecycle for carrier partnerships and SMB/enterprise customer growth in the region. This is a strategic, high-impact role in a complex, multi-stakeholder environment focused on a fast-growing market.
Key responsibilities:
- Develop and execute Hiya's commercial strategy across Mexico in partnership with the Sr. Director of Operator Sales
- Build and maintain senior-level relationships with telecom operators and strategic partners
- Identify, develop, and close new business opportunities across the region
- Lead complex commercial negotiations and long-form partnership discussions
- Drive revenue growth across new and existing accounts
- Represent customer and market needs internally to shape product and go-to-market strategy
- Coordinate cross-functional teams (Product, Marketing, Legal, Customer Success, Leadership) to support successful launches and partner growth
- Track market dynamics, competitive activity, and industry trends across LATAM
Hiya operates with high transparency and autonomy. You'll be expected to take ownership, form opinions, engage directly with hard problems, work through ambiguity, and take responsibility for results while maintaining a high bar for quality and customer trust.
The company offers hybrid working based in Mexico City with flexibility, competitive salary and annual bonus structured as OTE with upside tied to market performance, annual professional development budget, home office support, and international collaboration with teams across the US, UK, and EMEA with travel as needed.
REQUIREMENTS:
- 7+ years in business development, strategic partnerships, enterprise sales, or operator sales
- Strong experience working with telecommunications operators or large enterprise accounts
- Proven track record closing complex, multi-stakeholder deals
- Strong executive presence and relationship management skills
- Commercially driven with sharp strategic thinking and execution capability
- Comfortable operating in fast-moving, ambiguous environments
- Fluent in Spanish and English
DESIRABLE:
- Experience in telecom services, mobile networks, voice, fraud, or security products
- Existing relationships within the Mexican or broader LATAM telecom ecosystem
- Experience working with SaaS, platform, or AI-driven products
- Exposure to international or multi-market commercial environments
