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OpenAI's Go To Market (GTM) team is seeking an Account Director to drive new customer acquisition and manage a portfolio of strategic accounts in the Digital Natives segment. This role combines technical acumen, strategic vision, and partnership skills to help enterprise customers understand and deploy OpenAI's advanced AI models across their businesses.
You will own the entire sales cycle from pipeline generation through closure and renewal, working closely with researchers, engineers, and solution strategists. Key responsibilities include:
- Winning new customers and developing comprehensive account plans for a managed portfolio
- Supporting customers from initial engagement through successful deployment and renewal
- Partnering with solutions and research engineering teams to build and execute complex customer programs
- Owning revenue targets and managing revenue forecasts
- Analyzing key account metrics and providing insights to internal and external stakeholders
- Monitoring industry landscape (competitors, partners, market trends) to inform product roadmap and corporate strategy
- Collaborating cross-functionally with solutions, marketing, communications, business operations, finance, product, and engineering
- Supporting recruitment, onboarding, and culture development for the team
This is a hybrid role based in Singapore, requiring 3 days per week in the office.
Requirements:
- 7+ years of experience selling and renewing platform-as-a-service (PaaS) and/or software-as-a-service (SaaS) solutions
- Demonstrated ability to design and execute complex deal strategies
- Track record supporting growth at fast-growing, high-performance companies
- Experience working directly with C-level executives
- Strong ability to communicate technical concepts to both customers and internal stakeholders
- Proven capability to gather, distill, and process complex market intelligence (industry, competitor, customer, prospect data)
Ideal candidates are customer-centric and motivated to deeply understand customer priorities, building strong relationships across functions. You should have genuine passion or deep curiosity about artificial intelligence and be excited to educate customers on AI deployment. You are a builder who enjoys creating systems and processes from the ground up, thrive on new challenges requiring multidimensional problem-solving, and think strategically about go-to-market best practices.
