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Salary: USD 202,500 - 270,000 / annual
Newton Research is seeking an Account Director to own relationships with key enterprise customers and drive adoption of their AI-powered media lifecycle platform. Reporting to the VP of Account Management, you will serve as the trusted advisor and primary point of contact for a portfolio of accounts, ensuring they extract maximum value from Newton's products and identifying expansion opportunities.
Key responsibilities include:
- Serve as the trusted advisor and main point of contact for a portfolio of accounts
- Drive adoption and track the value customers get from Newton
- Find and grow expansion opportunities within existing accounts
- Share customer insights with Product and Sales teams to inform product development and go-to-market strategy
- Build strong relationships with key stakeholders across your accounts
- Develop success plans with clear value goals for each account
- Maintain strong Net Revenue Retention (NRR) with minimal preventable churn
- Drive meaningful expansion revenue and demonstrate measurable business results for customers
Newton Research is a fast-growing software start-up founded by repeat entrepreneurs and backed by blue-chip venture capital firms. The company is building the next generation of closed-loop media lifecycle solutions, developing AI agents that leverage large language models and generative AI with specialized domain knowledge. Their products generate actionable business insights for customers and partners across media planning, buying, and measurement.
The role offers flexibility with a bonus if you are based in Boston, NYC, or LA, though the position is fully remote.
Requirements:
- 7+ years of experience in account management, customer success, or consulting in media or measurement
- Proven track record of growing and retaining enterprise accounts
- Ability to connect product capabilities to business outcomes
- AI enthusiasm and passion for solving customer pain points
- Strong relationship-building and stakeholder management skills
