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Jellyfish is a full-service global digital agency combining strategy, creative, data, media buying, and planning expertise with technology. With nearly 2,000 employees across 38 offices worldwide, Jellyfish serves as an integrated marketing partner. The company is part of Brandtech Group and leverages PencilPro, a generative AI platform for creative production and performance prediction.
As an Account Director, you will serve as the strategic "CEO" of your client business, driving client success, profitability, and team performance. You will act as a strategic advisor, aligning Jellyfish's solutions with client business objectives while identifying growth and innovation opportunities. Key responsibilities include:
- Leading paid media accounts and collaborating with creative, content, and earned media teams to deliver integrated solutions
- Ensuring best-in-class client delivery through deep understanding of client business, media expertise, and production processes
- Managing budgets, billing sheets, media spend, and accruals
- Leading cross-functional teams and QBRs; defining outputs and reviewing deliverables for client satisfaction
- Implementing best practices in client management, including conference reports, timeline management, and internal check-ins
- Optimizing team resources to enhance client and internal satisfaction while improving profitability
- Driving client growth by achieving targets and identifying expansion opportunities
- Mentoring and supporting client operations teams
- Strengthening client relationships through events, thought leadership, and case studies
- Staying ahead of industry trends and contributing to innovation efforts
- Anticipating client needs, proactively addressing problems, and driving strong NPS scores and retention
You will work in a hybrid model with flexibility to work remotely up to 60% of the time and flexible hours between 8am and 6:30pm.
REQUIREMENTS:
- Strong commercial knowledge: ability to build teams and scopes aligned with client needs, with focus on profitability optimization
- Paid media expertise with technical excellence and comprehensive understanding of Jellyfish's full service offerings
- New business experience; ability to contribute to pitch narratives and support growth initiatives
- Excellent communication and presentation skills; ability to deliver clear, persuasive recommendations to internal teams and clients
- Strategic use of data and analytics tools (e.g., Google Analytics) to analyze performance and guide decision-making
- Strategic thinking with ability to anticipate client needs and identify opportunities
- Proactive problem-solving mindset with calm, solutions-oriented approach
- Strong collaboration and team leadership capabilities; ability to lead cross-functional teams effectively
- Exceptional attention to detail and commitment to excellence
- Business acumen to align solutions with client objectives
- CRM and data management experience (Salesforce or similar systems)
- Proven leadership and mentorship abilities with track record of guiding junior team members
- Client-centric mindset with ownership and accountability
- Commitment to continuous growth and learning
