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Fetcherr builds responsible AI that transforms market complexity into measurable profit growth. The company's proprietary Market Model delivers accurate, granular demand predictions with 96% forecast accuracy and real-time decision intelligence for commercial teams. Built on a glass-box architecture using market data with full transparency, the technology is deployed across volatile markets including aviation, travel, mobility, retail, and e-commerce. Corporate partners include Delta, Virgin Atlantic, WestJet, Viva, and Azul, with consistent average profit uplift of 7%.
We are seeking an Account Director to manage strategic relationships with key customers across multiple verticals. You will serve as the primary point of contact for assigned accounts, ensuring exceptional client satisfaction and commercial performance while aligning Fetcherr's product suite with each client's business objectives.
Key responsibilities include: serving as the day-to-day contact for strategic clients and managing relationships to ensure high satisfaction and engagement; understanding client needs and business goals, translating them into actionable plans aligned with Fetcherr's capabilities; proactively identifying opportunities to drive additional value through product adoption, feature utilization, and cross-sell initiatives; supporting contract renewals and commercial discussions with internal stakeholders to deliver mutually beneficial outcomes; coordinating with internal teams (Product, Program, Tech, Support, Data Science) to ensure successful solution delivery and issue resolution; monitoring client performance metrics, analyzing trends, and providing insights for continuous improvement; representing the client's voice internally to influence product development and service enhancements; and willingness to travel for client meetings, QBRs, and industry events.
