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Fetcherr is an AI company that builds responsible, market-focused AI solutions delivering demand predictions and real-time decision intelligence for commercial teams. The company's proprietary Market Model uses market data with full transparency and has achieved 96% forecast accuracy, delivering an average 7% profit uplift for clients. Initially deployed in global aviation with partners including Delta, Virgin Atlantic, WestJet, Viva, and Azul, Fetcherr is now expanding into travel, mobility, retail, e-commerce, and other verticals.
The Account Director will manage strategic relationships with key customers across multiple verticals, serving as the primary point of contact for assigned accounts. This role bridges client needs with Fetcherr's product capabilities, ensuring exceptional satisfaction and commercial performance.
Key responsibilities include: serving as the day-to-day contact for strategic clients and managing relationships; understanding client business goals and translating them into actionable plans aligned with Fetcherr's capabilities; proactively identifying opportunities to drive additional value through product adoption, feature utilization, and cross-sell initiatives; supporting contract renewals and commercial discussions with internal stakeholders; coordinating with Product, Program, Tech, Support, and Data Science teams to ensure successful solution delivery and issue resolution; monitoring client performance metrics and providing insights for continuous improvement; representing the client's voice internally to influence product development; and traveling for client meetings, QBRs, and industry events as needed.
This is a client-facing leadership role requiring strong relationship management, commercial acumen, and the ability to influence cross-functional teams internally.
