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Comply365 is the market leader in operational content management, safety management, and training management serving the global aviation, defense, and rail industries. The company operates an industry-first interconnected, AI-powered platform connecting operations, safety, and training data across mission-critical domains, serving 550+ customers in 80+ countries.
The US Account Director will be instrumental in retaining, developing, and growing relationships and business with strategic customers in the Americas. You will be responsible for growing revenue within an existing portfolio of customer accounts through adding new products and upselling services, as well as driving revenue retention. The role comes with targets for Growing Annual Recurring Revenue and Revenue Retention.
Key responsibilities include:
- Own ARR growth and retention targets for a portfolio of customers
- Own the business development and financial performance of assigned clients
- Proactively generate opportunities within accounts through targeted lead generation
- Set and agree strategic priorities and account goals for clients
- Act as a trusted advisor and understand the strategy and priorities of clients
- Personally own and be accountable for a portfolio of clients in the US
- Lead sales pursuits with customers, including internal coordination and RFP responses
- Own the contract renewal process for customers, including negotiating contracts
- Drive new business growth through greater customer advocacy and reference-ability
- Ensure effective monitoring of risk of client revenue (ARR) and customer satisfaction
- Maintain senior-level relationships across all functions of clients (relationship mapping)
- Manage internal stakeholder coordination within Comply365 teams to achieve customer goals
- Conduct domestic and some international travel to maintain customer and internal relationships
- Work closely with operational and product teams to coordinate solutions
- Capture, review, and improve client interactions through setting KPIs and account reviews
- Act as a point of escalation for customers for issues or feedback
The role is based in the US near company hubs in Beloit, Orlando, or Dallas, with flexibility to work from these locations.
REQUIREMENTS:
- 5 years' experience in complex B2B SaaS account management
- Previous experience working in the aviation industry (preferred)
- Experience with account management principles: key account management, account planning, relationship mapping
- Experience leading sales processes with knowledge of sales methodologies (MEDDIC)
- Commercially minded with strong business acumen, supported by analytical skills
- Detail-oriented, driven, able to prioritize efficiently and take initiative
- Ability to build excellent working relationships with all stakeholders, including Comply365 management and operational teams
- Comfortable working in a fast-paced international environment with different cultures
- Willingness to travel and work extended hours to meet deadlines when applicable
- Strong empathy for customer challenges and passion for travel and technology
- Proven ability to work in a fast-paced global environment
- Excellent verbal and written communication skills
- Strong presentation skills and ability to effectively communicate technological solutions
- Educated to diploma/degree level
- Preferable to speak Spanish confidently in a professional work setting (calls, emails, meetings)
