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Comply365 is the market leader in operational content management, safety management, and training management for the global aviation, defense, and rail industries. The company serves 550+ customers across 80+ countries with an AI-powered, interconnected platform that connects operations, safety, and training data.
As US Account Director, you will be responsible for retaining, developing, and growing relationships with strategic customers in the Americas. You will own a portfolio of existing customer accounts and drive revenue growth through upselling new products and services while maintaining revenue retention. The role carries explicit targets for Growing Annual Recurring Revenue (ARR) and Revenue Retention.
Key responsibilities include:
- Own ARR growth and retention targets for your customer portfolio
- Develop and execute account strategy, setting strategic priorities and goals with clients
- Act as a trusted advisor, understanding client strategy and business priorities
- Lead sales pursuits with customers, including RFP responses and internal coordination
- Own contract renewal processes, including negotiation
- Maintain senior-level relationships across all functions within client organizations
- Manage internal stakeholder coordination across Comply365 teams to achieve customer goals
- Monitor and mitigate revenue risk and ensure customer satisfaction
- Drive new business growth through customer advocacy and reference-ability
- Conduct domestic and some international travel to maintain relationships
- Work closely with operational and product teams to coordinate solutions
- Serve as escalation point for customer issues and feedback
This role is based in the US near company hubs in Beloit, Orlando, or Dallas, with a flexible work environment.
Requirements:
- 5+ years' experience in complex B2B SaaS account management
- Previous experience in the aviation industry (preferred)
- Strong account management principles: key account management, account planning, relationship mapping
- Experience leading sales processes with knowledge of sales methodologies (MEDDIC preferred)
- Commercially minded with strong business acumen and analytical skills
- Detail-oriented, driven, able to prioritize efficiently and take initiative
- Excellent stakeholder management and relationship-building abilities
- Comfortable in fast-paced international environments with diverse cultures
- Willingness to travel and work extended hours when needed
- Strong empathy for customer challenges; passion for travel and technology
- Excellent verbal and written communication skills
- Strong presentation skills and ability to communicate technological solutions effectively
- Diploma/degree level education required
- Spanish language proficiency preferred (professional-level confidence in calls, emails, meetings)
