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Comply365 is the market leader in operational content management, safety management, and training management serving the global aviation, defense, and rail industries. The company operates an industry-first interconnected, AI-powered unified platform connecting data and insights across operations, safety, and training for 550+ customers in 80+ countries.
As US Account Director, you will be instrumental in retaining, developing, and growing relationships and business with strategic customers in the Americas. You will own a portfolio of existing customer accounts, responsible for growing revenue through adding new products, upselling services, and driving revenue retention. The role carries targets for Growing Annual Recurring Revenue (ARR) and Revenue Retention.
Key responsibilities include:
- Own ARR growth and retention targets for your customer portfolio
- Develop and execute account strategy, setting and agreeing strategic priorities and account goals with clients
- Act as a trusted advisor, understanding client strategy and business priorities
- Lead sales pursuits with customers, including internal coordination and RFP responses
- Own contract renewal processes, including contract negotiation
- Maintain senior-level relationships across all functions of client organizations
- Manage internal stakeholder coordination within Comply365 teams to achieve customer goals
- Proactively generate opportunities within accounts through targeted lead generation
- Drive new business growth through customer advocacy and reference-ability
- Monitor and mitigate risk to client revenue and customer satisfaction
- Capture and review client interactions, setting KPIs and conducting account reviews
- Serve as escalation point for customer issues and feedback
- Travel domestically and internationally to maintain customer and internal relationships
- Work closely with operational and product teams to coordinate solutions
The role is based in the US near company hubs in Beloit, Orlando, or Dallas.
REQUIREMENTS:
- 5 years' experience in complex B2B SaaS account management
- Experience with account management principles: key account management, account planning, relationship mapping
- Experience leading sales processes with knowledge of sales methodologies (MEDDIC preferred)
- Commercially minded with strong business acumen and analytical skills
- Detail-oriented, driven, able to prioritize efficiently and take initiative
- Ability to build excellent working relationships with all stakeholders, including Comply365 management and operational teams
- Comfortable working in fast-paced international environment with different cultures
- Willingness to travel and work extended hours to meet deadlines
- Strong empathy for customer challenges and passion for travel and technology
- Excellent verbal and written communication skills
- Strong presentation skills and ability to communicate technological solutions effectively
- Educated to diploma/degree level
- Previous aviation industry experience preferred
- Spanish language proficiency preferred (confident professional-level speaking for calls, emails, meetings)
