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Wolt is a fast-growing delivery platform operating in over 500 cities across 30 countries. The company started with restaurant food delivery and has expanded to deliver nearly everything. In 2022, Wolt joined forces with DoorDash to accelerate global expansion.
We are seeking an Account Development Manager based in Astana, Kazakhstan, to manage a portfolio of restaurant partners in the two largest cities of Northern Kazakhstan. You will serve as the primary point of contact for a mix of enterprise and SMB restaurant partners, helping them grow through the Wolt platform.
Key Responsibilities:
- Own and develop a portfolio of restaurant partners across Northern Kazakhstan
- Build strong relationships through regular check-ins and business reviews, aligning on priorities and following up on agreed actions
- Create and execute growth plans that help restaurant partners increase sales, attract customers, and improve performance on Wolt
- Identify opportunities to grow adoption of Wolt's advertising and promotional solutions based on each partner's goals
- Lead commercial negotiations and renewal discussions to support sustainable growth for both Wolt and restaurant partners
- Use performance data to identify trends, understand challenges, and recommend practical improvements
- Collaborate with Marketing, Operations, and other internal teams to deliver campaigns, resolve issues, and improve the restaurant-partner experience
- Prioritize time across restaurant partners of different sizes, balancing commercial impact with portfolio needs
You will combine commercial curiosity with strong relationship-building skills and enjoy taking ownership of restaurant-partner growth. The role offers the opportunity to accelerate your career in a fast-moving, high-growth environment with an ambitious, international team.
Requirements:
- 3+ years of experience in account management, customer success, business development, or similar commercial role (experience with SMB or enterprise restaurant partners is a plus)
- Commercial understanding, upselling, and negotiation skills; ability to identify and convert upselling opportunities through advertising and promotional solutions
- Analytical skills; comfortable working with data in Excel or Google Sheets and translating performance insights into clear recommendations
- Strong communication and relationship-building abilities; ability to adapt approach to restaurant owners, operational teams, and enterprise stakeholders
- Adaptability and ability to thrive in fast-paced environments with changing priorities
- Ownership and autonomy; proactive problem-solving and ability to work independently
- Fluency in Kazakh and Russian with working proficiency in English
- Comfort learning new tools and openness to using AI to improve daily work and analysis
Nice to have:
- Experience working with restaurant partners, restaurant chains, or within the food delivery industry
- Understanding of marketplace or platform businesses
- Experience growing a portfolio of restaurant partners across enterprise and SMB segments
- Advanced skills in data analysis or business intelligence tools
