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XPeng Motors is a leading smart technology company integrating advanced AI and autonomous driving technologies into electric vehicles (EVs), electric vertical take-off and landing (eVTOL) aircraft, and robotics. The company is focused on intelligent mobility and reshaping transportation through cutting-edge R&D in AI, machine learning, and smart connectivity.
The XPERT Specialist role serves as the strategic operational bridge between Corporate Headquarters and the authorized Dealer Network, functioning as the brand's frontline "eyes, ears, and voice" in the field. This is a highly commercial, behavioral, and customer-centric position requiring an outstanding "people person" profile with excellent communication skills, high resilience, and authentic passion for the automotive industry.
Key Responsibilities:
- Conduct regular, structured on-site evaluations at dealership locations to audit operational processes, commercial compliance, product and brand knowledge, and Customer Experience (CX) corporate standards.
- Act as a field coach and facilitator for dealer staff, delivering real-time feedback, guiding commercial teams on best practices, and supporting implementation of sales and service behavioral frameworks.
- Design, structure, and update highly visual and pedagogical training assets, including operational manuals, interactive presentations, training guides, and field support documentation.
- Develop and host engaging, fast-paced multimedia training materials, including video tutorials, product walkthroughs, and step-by-step process explainers, with high comfort performing on-camera.
- Analyze field KPIs, dealer performance scorecards, and customer feedback data to identify operational bottlenecks and collaborate with dealer management to design, deploy, and monitor tailored Action and Improvement Plans.
- Consolidate field insights to share with the broader Network Development team, contributing to standardization of best practices across all dealer cohorts.
Requirements:
- Bachelor's degree in Engineering, Business, or a related field.
- 1–3 years of experience in an automotive OEM is preferred but not required. Early corporate experience or a strong internship track record in customer-facing roles, commercial execution, field auditing, or corporate training environments is highly valued.
- Advanced English proficiency at a business level required to effectively communicate with cross-functional and international stakeholders.
- Willingness and ability to travel frequently to dealership locations.
- Deep, authentic passion for the automotive industry and modern mobility trends, with solid understanding of modern vehicle functionalities, advanced user features, infotainment ecosystems, and powertrain technologies.
- Additional training or certifications related to product or the automotive industry are desirable but not required.
Ideal Profile Includes:
- Strong interest in and understanding of the automotive industry, vehicle products, dealership operations, and customer-facing commercial activities.
- Excellent verbal and written communication skills with ability to engage, coach, influence, and build strong relationships with diverse stakeholders.
- Strong capability in training and content development, including presentations, manuals, visual materials, and multimedia content, with confidence communicating on camera.
- Comfortable working with data, reports, and KPIs to identify issues and translate insights into practical improvement actions.
- Highly organized, efficient, and able to manage multiple priorities and field activities in a fast-paced environment.
- Adaptable, resilient, and diplomatic when providing feedback, addressing performance gaps, and working closely with dealership teams.
