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Fetcherr builds responsible AI that transforms market complexity into measurable profit growth. The company's core technology is the Market Model—a proprietary AI-powered system delivering accurate, granular demand predictions with 96% forecast accuracy and real-time decision intelligence for commercial teams. Built on a glass-box architecture using market data with full transparency, it is industry-agnostic and scales across volatile markets. Fetcherr delivers an average profit uplift of 7% and counts Delta, Virgin Atlantic, WestJet, Viva, and Azul among its corporate partners.
We are seeking an experienced IT Team Lead to build, lead, and elevate our global IT function. You will lead a team of IT professionals responsible for supporting our worldwide workforce while designing, maintaining, and scaling our core infrastructure, SaaS ecosystem, and security systems. This role combines hands-on technical expertise with strategic vision and leadership, driving IT operational excellence, scaling internal processes, managing vendor relationships, and ensuring exceptional user support across the organization.
Key Responsibilities:
Leadership & Strategy
- Manage, coach, and develop the IT support and systems team, fostering a high-performance, user-centric culture
- Set IT strategy, policies, and operational workflows to support company growth across global office locations and remote environments
- Plan, execute, and oversee complex, cross-departmental IT projects, system migrations, and infrastructure upgrades
- Manage IT procurement, vendor relationships, hardware/SaaS licensing, and budget allocation to optimize IT expenditure
Infrastructure, Systems & Security
- Oversee the architecture, configuration, and security of company IT infrastructure, SaaS applications (Google Workspace, M365, Atlassian, MDM), and network security systems
- Ensure system uptime, data privacy, disaster recovery readiness, and adherence to information security standards
- Drive global hardware/software asset management, automated deployment workflows, and lifecycle tracking
Service Delivery & Governance
- Define and monitor IT SLAs, support queues, and escalation pathways to resolve complex technical issues swiftly
- Establish and maintain comprehensive IT documentation, compliance protocols, user guides, and IT onboarding/offboarding processes
Requirements: Not specified in the provided posting text.
