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PayJoy is a mission-driven Public Benefit Corporation providing secured credit solutions to underserved customers in emerging markets. The company has served over 18 million customers as of 2025 and combines point-of-sale financing with advanced machine learning and anti-fraud AI to drive financial inclusion.
In this Sales Operations Analyst role, you will be the operational backbone of PayJoy's commercial expansion. You will execute pilot and rollout logistics designed by the Commercial team, including coordinating store and merchant selection, briefing field teams, tracking timelines, and resolving on-the-ground issues. You'll own day-to-day administration of sales and incentive tooling (Zoho CRM, commission tracking platforms), managing user setup, data hygiene, and recurring report generation.
Key responsibilities include documenting and maintaining standard operating procedures for sales, promoter, and partner-facing processes; supporting partner and customer acquisition workflows end-to-end from lead intake through onboarding; monitoring pilot and rollout data quality in real time and flagging anomalies; coordinating cross-functionally with Promoter Ops, FinOps, and Product teams; producing recurring operational reports on pilot progress and tool usage; and escalating systemic issues with evidence to inform design decisions.
You will work on-site in Jakarta and travel to field locations as pilots require. This is a fast-paced role in an early-stage, high-growth environment where operational excellence directly enables commercial success.
REQUIREMENTS:
- 3–5 years of experience in sales operations, business operations, or data/analytics-adjacent role (fintech, lending, or high-volume field sales experience is a plus)
- Comfortable owning operational and administrative sides of sales tools (CRM, incentive/commission tracking, dashboarding) — configuring, maintaining data hygiene, building reports
- Process-oriented: able to write, maintain, and enforce SOPs; able to spot process breakdowns before they show up in numbers
- Working knowledge of SQL and BI tools (Hex, Power BI, Looker, Tableau, or similar) sufficient to pull and sanity-check your own data; advanced modeling not required
- Strong Excel/Google Sheets skills
- Exceptional communication and coordination skills, capable of working with field teams, promoters, and merchant partners in Bahasa Indonesia and English
- Willing to work on-site in Jakarta and travel to field/market locations as pilots require
- Bachelor's degree in Business Administration, Industrial Engineering, Finance, or related field
- Detail-oriented and comfortable in fast-paced, ambiguous, early-stage environment
- Startup or field operations experience is a plus
